Cancellation &
Refund Policy
At Hometown Transportation Service, we recognize that plans can change unexpectedly, and you may need to modify or cancel your reservation. To ensure a seamless experience, we have established a transparent Cancellation and Refund Policy. Please review the details below to understand our terms and conditions.
Your eligibility for a full refund depends on the type of vehicle reserved and the timing of your cancellation:
- Sedans and SUVs: Cancellations must be made at least 24 hours before the scheduled reservation time to qualify for a refund.
Cancellations that do not meet the specified time frames are considered non-refundable. This includes:
- Cancellations made within 24 hours of the reservation time.
- Cancellations made within 48 hours of the reservation time.
- Situations where the driver is already en-route to the pickup location.
For eligible cancellations, a 50% cancellation fee will apply. This fee covers administrative and processing costs and will be deducted from the total refund amount.
If you meet the cancellation criteria, here's how to request your refund:
- Contact our customer support team at contact@hometowntransportation.com to initiate your refund request.
- A 4.00% credit card fee will apply to all refunds.
Refunds are processed within 72 hours of receiving your cancellation request. The exact time it takes for the refund to reflect in your account depends on your payment method and financial institution.