Cancellation &
Refund Policy
At Hometown Transportation Service, we recognize that plans can change unexpectedly, and you may need to modify or cancel your reservation. To ensure a seamless experience, we have established a transparent Cancellation and Refund Policy. Please review the details below to understand our terms and conditions.
Your eligibility for a full refund depends on the type of vehicle reserved and the timing of your cancellation:
- Sedans and SUVs: Cancellations must be made a minimum of 24 hours prior to the scheduled reservation time to qualify for a refund.
Cancellations that do not meet the specified time frames are considered non-refundable. This includes:
- Cancellations made within 24 hours of the reservation time.
- Cancellations made within 48 hours of the reservation time.
- Situations where the driver is already en-route to the pickup location.
For eligible cancellations, a full refund will be made less the credit card processing fee and a $25 admin fee will apply. This fee covers administrative and processing costs and will be deducted from the total refund amount. Outside of the 24 hours cancellation time, a 50% charge will apply.
If you meet the cancellation criteria, here's how to request your refund:
- Contact our customer support team at contact@hometowntransportation.com to initiate your refund request.
- A 3.5.00% credit card fee will apply to all refunds.
Refunds are processed within 24 hours of receiving your cancellation request. The exact time it will take to reflect in your account depends on your payment method and financial institution.